Long gone are the days when emails were the primary source for reaching customer support. The process is tiring, takes too long to properly initiate, and even longer to get responded. Suffice to say, emails are great, just not for support.
Then came the support ticketing system. It has been popular for a long time and is still widely sought after by website owners.
Still, something lacked in the support industry and when the live chat feature was introduced, it was like a saving grace for all service providers. The big deal about live chat is when you offer an online product to your customers, support becomes essential so the user can understand and trust the product a little better. Live chat comes to aid when the user doesn’t have time to wait for responses from the team. Hence, an immediate reply would be favored by anyone.
My website lacked the live chat feature and I figured that it was time I changed that. With that in mind, I’d constantly been looking for companies that could offer me that. With not much luck, I kept searching for weeks and I couldn’t find one that was suitable for all of my needs.
Then I stumbled across Provide Support and it was the perfect solution to all my support problems. Here’s everything you need to know about Provide Support.
Provide Support Intro
Provide Support is a powerful and steady live support provider that is compatible with browsers, Windows, macOS, as well as Linux. It is hands down one of the easiest and convenient tools to set up live chat in just mere minutes. Other than that, it comes loaded with other features such as real-time monitoring of traffic. It gives you crucial information regarding the user such as their geolocation, operating system, browser, referrer URL, etc. For integrating Provide Support on your website, you just have to add the small code onto your site and you’re good to go. Isn’t that just amazing? Also Provide Support has a great Live Chat Statistics tool for analytics, which will help you to improve your support team productivity, find and fix your website issues.
Without further ado, let’s take a look at everything Provide Support offers. I admire this software quite a deal and I shall tell you why.
#1. Easy Integration
Provide Support is one of the easiest tools to sign up with. In just three short steps, you can avail Provide Support’s services without much hassle; offering live chat assistance to your clients has never been easier than this.
All you have to do is purchase one of Provide Support’s packages, the one that fits your business requirements the most, and then proceed to add the snippet of code provided by the software onto your website. After doing so, you’ll be required to log into the operator console and put in your credentials. The third step will lead to directly the customization options. If, however, you don’t wish to alter the chat window or customize the greeting messages, you can immediately start providing the live chat option to your client.
Viola! It’s as simple as that.
#2. Customize your chats
The best thing about Provide Support is that it allows the chat window to add more grace to your website; that is, to be molded according to the design and color of your site. It would be a bummer if you couldn’t customize the live chat window and it would look completely out of odds. The appearance of your website is important and there’s no point in denying that.
You can select the messenger window color, opt for a custom operator photo of your choice, enhance automated messages, and edit your pre-chat as well as post-chat surveys for a better analysis of the customer’s request.
#3. Real-time monitoring
Provide Support is immensely admired not just for providing live chat assistance, but also for enabling the clients to access information otherwise hidden to them about their customers. When you monitor your customers, it helps you to keep track of a lot of things. When you gather details about them, it allows to you narrow down the demands of your clients with a broader perspective.
You can access information such as the geographical location, IP address, hostname, browser type, referrer address, browsing history, and the operating system of your visitor. All these crucial details can be viewed in a neatly organized list under the Visitor Tab of your Operator Console.
#4. Compatible with all CMS platforms
Before coming across Provide Support, I have researched a handful of other live chat tools. One thing unusually common about most of them was the incompatibility of their live chat assistance for CMS platforms.
Provide Support isn’t one of those tools. It supports whatever CMS tool you favor, whether it is WordPress, Joomla, Magento, Shopify, etc. or even the ones that are less renowned. As I’ve already said, integration with Provide Support is very convenient. All you got to do is enter the snippet of code into your HTML or if you don’t wish to meddle with the code business, you can activate it after installing a plugin.
It doesn’t get easier than this, right?
Let’s take at the pricing of Provide Support, shall we?
Provide Support has four packages; Small Business with 1 operator, Corporate with 3 operators, Enterprise with 10 operators, and Enterprise with more than 11 operators.
Small Business can be availed at $8.25/mo, Corporate at $16.50/mo, and Enterprise at $33.00/mo if billed annually.
Enterprise Plus packages are dependable upon the number of operators you wish to avail.
- 10-day free trial
- Around-the-clock assistance
- Unlimited chats per agent
- Integrate with multiple domains on one package
- Send files and images
- Couldn’t integrate with CRM
Believe me when I say this- there was a time when I looked so hard and tried to find a perfect live chat solution for my websites. Provide Support blew other alternatives straight out of the water. It is exactly what I was searching for and more.
Thanks to the customization options, the live chat window fits the style of my website and makes it even more appealing. The real-time monitoring feature works wonders since I have a better understanding of my customer’s demands now. The thing is, I manage more than one website.
Therefore, Provide Support proved to be reliable since it allows you to integrate with more than one domain on a single package. It’s time to shoot your shot. Get your hands on Provide Support and make your support game stronger than ever.
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